history repeating

Windoze XP, IE 7 'recommended' by one of the CT...
No support for Windoze 7 because??? No answer forthcoming...just the recurring mantra
'experiencing problems...contact your tutor'
But...tutor 'forgot' cos of domestic issues to contact me on the arranged date/time
Tutor might be well-intentioned but is busy...
Now, where have I met this before??? Whenever I've come across similar tutors with a similar outcome in more courses than I care to remember...